Last Updated: October 11, 2026

Welcome to AutoConnect (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, vehicle valuation, car buying, vehicle transport, and 24/7 emergency roadside recovery services (“Services”).

By accessing our website, requesting a vehicle valuation, or booking emergency roadside assistance, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our website or Services.

1. SERVICES OVERVIEW

AutoConnect provides two primary vehicle services across Bolton, Greater Manchester, and the wider North West region:

  • Vehicle Valuation & Purchasing: Providing online quotes, doorstep vehicle inspections, instant payouts, and free vehicle collection for running cars, non-runners, MOT failures, and damaged vehicles.
  • 24/7 Emergency Breakdown & Recovery: Dispatching flatbed tow trucks and roadside support units for vehicle breakdowns, accident scene clearance, battery jumpstarts, and transport logistics.

2. VEHICLE VALUATION & CAR BUYING TERMS

A. Non-Binding Quotes

Any initial vehicle valuation provided online or over the phone is an estimate based on the information provided by you (including vehicle registration, condition, mileage, and known defects). All initial quotes are subject to physical inspection and verification upon arrival.

B. Ownership & Documentation

By offering a vehicle for sale to AutoConnect, you represent and warrant that:

  • You are the legal owner of the vehicle or have explicit legal authority from the registered owner to sell it.
  • The vehicle is free from outstanding finance, liens, or unrecorded legal encumbrances (unless disclosed and agreed upon prior to pickup).
  • You will provide a valid V5C registration document (logbook), ID, keys, and accurate documentation required for DVLA ownership transfer.

C. Inspection & Final Offer

Upon physical inspection at the agreed collection point, if the vehicle’s condition differs significantly from the submitted details, AutoConnect reserves the right to adjust or withdraw the valuation offer prior to final payment.

D. Payment & Title Transfer

Vehicle ownership transfers to AutoConnect immediately upon completion of agreed bank transfer payment and sign-off on the bill of sale/DVLA transfer paperwork.

3. EMERGENCY RECOVERY & ROADSIDE ASSISTANCE

A. Dispatch & Response Times

Estimated arrival times (e.g., 30-minute dispatch) are given in good faith based on current driver availability, location, and traffic conditions. While we strive to meet all arrival estimates, we are not liable for unavoidable delays caused by severe weather, road closures, motorway congestion, or emergency re-routing.

B. Accurate Location & Vehicle Details

When requesting emergency recovery, you agree to provide accurate location information (postcode, landmark, or motorway junction) and clear details regarding your vehicle’s condition (e.g., locked wheels, steering failure, broken axle) so that appropriate flatbed and winching equipment can be dispatched.

C. Vehicle Access & Safety

It is your responsibility to ensure safe access to the vehicle. Drivers reserve the right to refuse recovery if the pickup location poses an immediate safety hazard to the driver, public traffic, or equipment.

4. USER RESPONSIBILITIES & ACCEPTABLE USE

You agree to use our website and form submission tools only for lawful purposes. You agree NOT to:

  • Submit false, misleading, or fraudulent vehicle registration numbers, contact details, or ownership information.
  • Use our communication channels or dispatch numbers to submit spam, abusive messages, or fake emergency callouts.
  • Attempt to interfere with the security, operation, or functional code of our website.

5. CANCELLATION & FEES

  • Vehicle Sales: You may cancel a vehicle selling appointment at any time prior to the arrival of our collection team without penalty or hidden cancellation fees.
  • Emergency Recovery Callouts: If an emergency recovery unit is dispatched to your location and you cancel after the driver is en route, or if incorrect location details prevent service execution, a callout/dispatch fee may apply to cover driver transit costs.

6. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable UK law:

  • AutoConnect shall not be liable for indirect, incidental, or consequential damages arising out of your use of our website or delay in service execution.
  • We are not responsible for pre-existing mechanical, electrical, or structural damage present on a vehicle prior to roadside recovery or towing.
  • Total liability for any direct claim arising from our Services shall not exceed the total fee paid for the specific service rendered.

7. INTELLECTUAL PROPERTY

All content, branding, logos, graphics, and custom source code on the AutoConnect website are the intellectual property of AutoConnect and are protected under copyright and trademark laws. Unauthorised reproduction or duplication of any website content is strictly prohibited.

8. GOVERNING LAW & JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9. AMENDMENTS TO TERMS

We reserve the right to update or modify these Terms at any time without prior notice. Updated Terms will take effect immediately upon being posted to this page. Your continued use of our website or Services following any changes signifies your acceptance of the revised Terms.

10. CONTACT INFORMATION

If you have any questions, concerns, or inquiries regarding these Terms of Service, please contact our administrative team:

  • Business Name: AutoConnect
  • Dispatch & Customer Line: 07999 998034
  • Email: a1automotive32@gmail.com
  • Main Operating Regions: Bolton, Greater Manchester, and Lancashire, UK