Last Updated: October 11, 2026

AutoConnect (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and transparently in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our vehicle valuation, purchasing, and 24/7 emergency roadside recovery services.

1. INFORMATION WE COLLECT

We collect information that you voluntarily provide to us when submitting lead forms, requesting roadside dispatch, or contacting us directly.

A. Personal Information

  • Contact Details: Full name, phone number, and email address.
  • Location Data: Pickup postcode, breakdown location, and address details for vehicle collection or recovery dispatch.
  • Vehicle Data: Car registration number (VRN), make, model, vehicle condition, MOT status, primary breakdown issue, or damage details.

B. Automatically Collected Information

When you access our website, we may automatically collect standard technical data, including:

  • IP address, browser type, operating system, referring URLs, and device identifiers.
  • Usage data such as pages viewed, time spent on pages, and navigation paths.

2. HOW WE USE YOUR INFORMATION

We use the collected information for the following specific business purposes:

  • Service Fulfillment: To evaluate vehicle valuation requests, schedule doorstep collection appointments, and dispatch emergency flatbed recovery drivers to your location.
  • Communication: To contact you via phone, SMS, or email regarding your valuation, appointment bookings, or emergency dispatch updates.
  • Form Processing & Lead Management: Form submissions are routed via secure endpoints (including Formspree) directly to our operations team at a1automotive32@gmail.com.
  • Legal Compliance: To complete required DVLA ownership transfers, bill-of-sale paperwork, and maintain lawful financial and business records.
  • Service Improvement: To analyze website usability, monitor conversion performance, and enhance customer support.

3. LAWFUL BASIS FOR PROCESSING

Under the UK GDPR, we process your personal data under the following legal bases:

  • Contractual Necessity: Processing is necessary to perform a contract with you or take steps prior to entering into a contract (e.g., providing a car valuation or dispatching recovery services).
  • Legitimate Interests: Processing is necessary for our legitimate business interests in operating, securing, and improving our vehicle services.
  • Legal Obligation: Processing is required to comply with UK statutory obligations, such as DVLA notifications and tax recordkeeping.

4. SHARING AND DISCLOSURE OF INFORMATION

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information only in the following circumstances:

  • Service Providers: Third-party vendor platforms (e.g., Formspree for form handling and email transmission) that process data on our behalf under strict confidentiality obligations.
  • Recovery Operators & Drivers: Local recovery drivers and field staff who require your location and phone number to execute roadside towing or vehicle collection.
  • Legal Authorities: Regulatory bodies (including the DVLA), law enforcement agencies, or legal representatives when required by law or to protect our rights, safety, and property.

5. DATA SECURITY AND RETENTION

We implement technical and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or disclosure.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, complete statutory vehicle records, and comply with applicable tax and legal retention requirements.

6. YOUR DATA PROTECTION RIGHTS

Under UK data protection laws, you have the following rights regarding your personal information:

  • Right of Access: You can request a copy of the personal data we hold about you.
  • Right to Rectification: You can request that we correct inaccurate or incomplete data.
  • Right to Erasure: You can request that we delete your personal data, subject to legal record retention requirements.
  • Right to Restrict Processing: You can ask us to restrict the processing of your data under certain conditions.
  • Right to Object: You can object to our processing of your personal data based on legitimate interests.

To exercise any of these rights, please contact us using the details provided below.

7. THIRD-PARTY LINKS

Our website may contain links to external sites or third-party tools. We are not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of our website or services after any modifications indicates your acceptance of the updated policy.

9. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or how your data is handled, please contact us:

  • Service Name: AutoConnect
  • Email: a1automotive32@gmail.com
  • Phone Helpline: 07999 998034
  • Primary Operating Area: Bolton, Greater Manchester, and Lancashire, UK